- Nokia bolsters Customer Experience Index (CEI) with machine learning and intelligent automation to improve accuracy of predicting customer satisfaction
- Auto-tuning CEI reduces time to derive deep insights on subscriber experiences from months to days, enabling service providers to act six times faster
- Provides intelligent, real-time recommendations for next-best automated and human actions to address subscriber issues
- Gives service providers unprecedented visibility into subscriber experiences, accelerates and improves the resolution of issues, and opens new revenue streams
27 March 2018
Espoo, Finland -
Nokia has unveiled the latest version of its Cognitive Analytics for
Customer Insight software, providing powerful new capabilities so
service provider business, IT and engineering organizations can
consistently deliver a superior real-time and personalized customer
experience.
Nokia Cognitive Analytics for
Customer Insight provides a holistic, real-time view of the customer
experience to help service providers quickly identify issues and
prioritize improvements based on their customer and business impact. It
features Nokia's Customer Experience Index (CEI), which correlates
information from the network, devices, customer care, billing and other
sources with satisfaction surveys like the Net Promoter Score to produce
a customer-specific score that tracks service performance and ... READ MORE
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